Refund policy

Last updated: May 21, 2026

At Abrra Nature Products, customer satisfaction is important to us. Due to the personal nature of haircare and skincare products, we only offer returns or replacements under specific conditions.

Returns & Replacements

We only accept returns or replacements if:

• The product received is damaged, broken, leaking, or defective upon delivery.

Proof Required

To process a return or replacement request, customers must provide:

• Clear images and/or
• An unboxing video showing the damage or issue

The proof must be shared within 48 hours of delivery.

Non-Returnable Items

We do not accept returns for:

• Change of mind
• Used products
• Allergic reactions due to individual skin or hair sensitivities
• Incorrect product selection by the customer

Refund Process

Once the issue is verified by our team:

• A replacement product may be shipped, or
• A refund may be processed to the original payment method

Refund timelines may vary depending on the payment provider or bank.

Cancellation Policy

Orders can only be cancelled before they are shipped. Once dispatched, cancellations will not be possible.

Contact for Support

For any return or refund-related concerns:

Email: abrranature@gmail.com
Phone: +91 99203 55666