You can place your order directly through our website. If you need assistance, you can also order by sending us a direct message on Instagram or WhatsApp at +91 99203 55666.

Orders can only be modified if they have not yet been dispatched. As every order is processed quickly, modifications are subject to the status of your order. Please contact us as soon as possible.

Once your order has been confirmed and payment has been processed, cancellations are generally not possible. If you have a genuine concern, please get in touch and we will do our best to help.

We accept major payment methods through Razorpay, including UPI, credit cards, debit cards, net banking and wallets.

Yes, Cash on Delivery is available on selected orders. An additional COD handling charge may apply.

Orders are typically delivered within 2-7 business days from the date of order confirmation, depending on your location.

Yes, we ship across India.

We currently do not offer regular international shipping. If you have a special request, please contact us and we will try our best to accommodate it.

Once your order is shipped, our team will share your AWB number and tracking details via WhatsApp or email.

If your package arrives damaged, please record a complete unboxing video starting before the package is opened. This video is mandatory for us to verify and process damage claims. We are unable to process claims without an unboxing video.

Due to the nature of our personal care products, we do not accept returns on products that have been opened, used, or damaged after delivery.

No. For hygiene and safety reasons, opened or used products cannot be returned.

If your refund request is approved, the amount will usually be credited within 2-5 business days, depending on your payment provider.

If you receive an incorrect product, please contact us immediately. We will arrange for a replacement or issue a full refund after verification.

Store all Abrra products in a cool, dry place, away from direct sunlight, excessive heat and moisture.

Our products have a shelf life of 9-12 months, depending on the specific product. Please refer to the packaging for the exact expiry date.

For the best quality and performance, we recommend using the product within its stated shelf life of 9-12 months, provided it is stored correctly and handled hygienically.

Not all of our products are vegan. Our Goat Milk Body Lotion and Goat Milk Soaps contain real goat milk. Please refer to each product page for the complete ingredient list.

No. We do not use artificial fragrances. The natural aroma of our products comes from carefully selected pure essential oils, chosen for fragrance and beneficial properties.

Our formulations are built around carefully selected natural ingredients, plant-based oils, botanical extracts and Ayurvedic herbs. Every ingredient is clearly listed on our labels and website.

Yes. Transparency is one of our core values. Every ingredient used in our formulations is disclosed on our packaging and product pages.

For best results, apply the Hair Oil overnight or leave it on for at least 8 hours before washing. If you are short on time, apply it at least 1 hour before bathing.

We recommend using the Hair Oil 2-3 times a week as part of your regular hair care routine.

Yes. For deeper nourishment, you can mix the Hair Oil with our Hair Mask before application.

For best results, we recommend using the Hair Mask 2-3 times a week as part of your regular hair care routine.

Apply the Hair Mask before washing and leave it on overnight or for at least 8 hours. If that is not convenient, leave it on for a minimum of 1 hour before bathing.

Yes. We recommend mixing the Hair Mask with any of our Hair Oils for enhanced nourishment and a more intensive treatment.

The Hair Mask can be applied directly to your hair before washing. Leave it on overnight or for at least 8 hours, or for a minimum of 1 hour if you are short on time.

Yes. Our Hair Mask is suitable for all hair types, including straight, wavy, curly and coily hair.

The Hair Mask is a deep nourishment treatment and is not intended to replace your regular conditioner. It can be used alongside your existing hair care routine.

Yes. It is gentle enough for regular use while effectively cleansing the scalp and hair.

Yes. It is formulated to cleanse excess oil while helping maintain your hair's natural moisture.

No. Our shampoo is formulated to cleanse without leaving your hair feeling excessively dry.

Yes. It is suitable for daily use, both morning and night.

Yes. It absorbs quickly and can be used as a lightweight moisturising base before makeup.

Yes. Its lightweight texture makes it suitable for oily, combination, dry and normal skin types.

Absolutely. It works well as an overnight hydrating gel.

Yes. Aloe Vera is known for its cooling and soothing properties, making it a great choice after sun exposure.

Yes. It is specially formulated to provide long-lasting hydration for dry and normal skin.

Yes. It is gentle enough for everyday use.

Yes. The lotion absorbs easily without feeling heavy on the skin.

No. It is designed to moisturise while leaving your skin feeling soft and comfortable.

Yes. We strongly recommend performing a patch test at least 48 hours before application.

Our Hair Colour is formulated to colour your hair while helping maintain its condition when used as directed.

The longevity of the colour depends on hair type, washing frequency and aftercare.

Our products are made with carefully selected ingredients. Since every individual's skin is unique, we recommend performing a patch test before first use.

If you are pregnant or breastfeeding, we recommend consulting your healthcare professional before introducing any new personal care product into your routine.

Yes. Most Abrra products are suitable for teenagers. If you have specific concerns, feel free to contact our team for guidance.

Discontinue use immediately and consult a healthcare professional if irritation persists.

Yes. We recommend performing a patch test before using any new skincare, haircare or hair colour product.

All Abrra products are proudly made in India.

Yes. We manufacture in carefully controlled small batches to ensure freshness, consistency and quality.

Natural ingredients can vary slightly from one harvest to another. Minor variations in colour, texture or aroma are normal and do not affect quality or performance.

We believe you deserve to know exactly what you are applying to your skin and hair. We proudly disclose every ingredient and encourage informed choices.

You can reach us through WhatsApp at +91 99203 55666, Instagram Direct Messages, or the Contact Us page on our website.

Our customer support team is available Monday to Saturday, 10:00 AM - 6:00 PM (IST).

Absolutely. If you are unsure which products are right for you, contact our team and we will guide you based on your hair or skin concerns.

You can follow us on Instagram for new launches, educational content, product tips and exclusive offers.